Privacy Policy of 7gamee — How We Protect Your Data

Who We Are and How to Contact Us

A 7gamee is a Sports Betting and online casino platform operated and developed for the Brazilian market. 7gamee acts as the controller of personal data collected during platform use, being responsible for defining the purposes and means of processing that information, in accordance with the General Data Protection Law (LGPD — Law No. 13.709/2018).

Our Data Protection Officer (DPO) can be reached by email at contato@7gamee.net, with the subject line "Privacy — LGPD Request". All requests relating to personal data are answered within 15 business days of receipt.

When reaching out about a privacy matter, please provide the full name registered on your account and clearly describe your request. You do not need to share your password — 7gamee will never ask for it through any channel.

What Data We Collect

7gamee collects different categories of personal data depending on how you interact with the platform. Each category and when it is collected are detailed below.

2.1 Data You Provide Directly

During registration and your use of the platform, you provide us directly with:

• Full name and CPF — required for identity verification and age verification;
• Date of birth — to confirm you are 18 years of age or older;
• Email address and mobile number — for communications and authentication;
• Full residential address — required during the identity verification (KYC) process for withdrawals;
• Identity documents (national ID, driver's license, or passport) and proof of address — submitted voluntarily during KYC;
• Banking details and Pix key — provided to process deposits and withdrawals.

2.2 Automatically Collected Data

When you access and use the platform, we automatically collect technical information required for the operation and security of our services:

• IP address and approximate geographic location;
• Device type, operating system, and browser or app version;
• Browsing history within the platform (pages visited, session duration);
• Full history of bets, deposits, withdrawals, and promotional activity;
• Live Casino, slots, crash games, and jackpot usage data;
• Access logs and security events (login attempts, password changes).

2.3 Third-Party Data

In some cases, we receive information about you from third parties, such as payment processors (Pix, PicPay, Mercado Pago) that confirm ownership and the status of financial transactions, and anti-fraud services that help us verify the accuracy of information provided during registration.

How We Use Your Data

7gamee uses collected data exclusively for the purposes described below. No data is used for purposes not set out in this policy without your explicit consent.

3.1 Platform Operation

Identification and contact data are necessary to create and manage your account, process bets, confirm deposits and withdrawals via Pix and other methods, calculate and pay out winnings, and make your transaction and betting history available. Without this data, it is simply not possible to deliver the services you signed up for.

3.2 Identity Verification and Fraud Prevention

Your CPF, KYC documents, and financial transaction data are used to verify your identity, confirm you are 18 or older, and ensure that transactions on your account are legitimate. This process protects both you and the integrity of the platform. 7gamee also monitors behavioral patterns to detect and block fraud, money laundering, and bonus abuse attempts.

3.3 Service Improvement

Usage data — such as which games are accessed most, how long users spend in each section, and which features generate the most questions — is analyzed in aggregate and anonymized form to improve the platform, develop new features, and fix issues. No individual-level usage analysis is performed for commercial profiling purposes.

3.4 Communications and Marketing

With your consent, 7gamee may send emails and notifications about available bonuses, new Sports Betting promotions (football, Libertadores, Brasileirão), game launches, and relevant account updates. You may unsubscribe from any communication list at any time, with no explanation required.

3.5 Legal and Regulatory Obligations

Certain data must be retained and, in some cases, reported to the relevant authorities as required by law — such as financial records for anti-money laundering and tax compliance purposes. In these cases, data processing is not based on your consent but on a legal obligation to which 7gamee is subject.

Legal Bases for Processing (LGPD)

All personal data processing carried out by 7gamee is grounded in one or more of the legal bases established by the LGPD. Below we outline the main bases we rely on:

• Contract performance: processing is necessary to fulfill the platform's terms of use accepted at registration — without this data, the services cannot be provided;
• Compliance with a legal obligation: identity verification, financial records, and mandatory reporting to authorities are carried out to comply with legal and regulatory requirements;
• Legitimate interest: security monitoring, fraud prevention, and aggregated platform usage analysis are carried out on the basis of 7gamee's legitimate interest in operating with integrity and security;
• Consent: marketing communications, non-essential cookies, and data processing for non-mandatory purposes require your express consent, which may be withdrawn at any time.

7gamee does not process data for purposes incompatible with those described in this policy without notifying the user and, where required, obtaining renewed consent.

Data Sharing with Third Parties

7gamee shares users' personal data only under the strictly necessary circumstances listed below. The platform does not sell, rent, or transfer data to third parties for commercial purposes under any circumstances.

5.1 Payment Processors

To process deposits and withdrawals via Pix, boleto bancário, credit and debit cards, PicPay, and Mercado Pago, 7gamee shares the minimum necessary data with contracted payment processors. These partners act as data operators under confidentiality agreements and may only use the information received for the purpose of processing the specific transaction.

5.2 Technology Providers

7gamee's infrastructure relies on technology vendors — including server hosting providers, casino game providers, and security analytics services. These vendors access data only to the extent necessary to deliver the contracted service and are bound by confidentiality and data protection agreements aligned with the LGPD.

5.3 Legal and Regulatory Authorities

7gamee may be required by law to share data with government authorities, regulatory bodies, or the judiciary. In such cases, sharing is carried out strictly to the extent required by the legal or regulatory order, and an internal record of the event is always maintained.

5.4 International Transfers

Some technology providers used by 7gamee may be located outside Brazil. In such cases, 7gamee requires international partners to maintain a level of data protection equivalent to that required by the LGPD, through specific contractual clauses or recognized certifications.

Cookies and Tracking Technologies

7gamee uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and — with your consent — personalize communications. When you access the platform for the first time, you are informed about the use of cookies and can configure your preferences.

6.1 Types of Cookies Used

• Essential cookies: required for the platform to function — session authentication, language preferences, and basic site features. They cannot be disabled without affecting the use of the service;
• Performance cookies: collect information about how you use the platform (most visited pages, errors encountered) to help us improve our services. They do not identify individual users;
• Functional cookies: store your preferences — such as odds display mode and betting settings — so you don't have to reconfigure them on every visit;
• Marketing cookies: used with your consent to personalize communications and display relevant information about promotions and sports events. Can be disabled at any time.

6.2 How to Manage Cookies

You can review and update your cookie preferences at any time through the privacy settings panel in your 7gamee account. You can also disable cookies directly in your browser or mobile app settings, though this may affect the functionality of certain platform features.

Data Security

7gamee implements appropriate technical and organizational measures to protect users' personal data against unauthorized access, loss, alteration, or improper disclosure. Among the measures in place:

• 256-bit SSL encryption across all communications between devices and servers;
• Cryptographic password hashing — 7gamee never stores passwords in plain text;
• Two-factor authentication (2FA) available to all users who want an extra layer of security;
• Internal access controls — only employees with a justified operational need are granted access to users' personal data, and all such access is audited;
• Continuous monitoring for unauthorized access attempts and security anomalies;
• Periodic vulnerability testing and security audits conducted by independent third parties.

In the event of a security incident that may pose a risk or harm to users, 7gamee will notify the affected individuals and the Autoridade Nacional de Proteção de Dados (ANPD) within the timeframes established by the LGPD, with clear information about the nature of the incident and the measures taken.

How Long We Retain Your Data

7gamee retains personal data for as long as necessary to fulfill the purposes described in this policy, or for the minimum period required by law, whichever is longer. Once the applicable period ends, data is securely deleted or anonymized.

• Active account data: retained for as long as the account remains active on the platform;
• Closed account data: retained for up to 5 years after account closure, as required by applicable tax and anti-money laundering legislation for the sector;
• Financial records: retained for a minimum of 5 years after each transaction, in accordance with Brazilian tax legislation;
• KYC Data: retained for the same period as the linked financial records;
• Security logs: retained for up to 12 months for incident analysis;
• Marketing communication data: deleted within 30 days of consent withdrawal.

Once retention periods expire, data is deleted from all 7gamee systems or irreversibly anonymized, making any future identification of the data subject impossible.

How to Exercise Your Rights (LGPD)

You may exercise any of the rights provided under the LGPD at any time, with no need to justify most requests. There are two ways to get in touch:

• Live chat: available 24/7 on the platform — the fastest option for simple requests such as updating contact details;
• Email: contato@7gamee.net with the subject line "Privacy — [request type]" for access, portability, deletion, or objection requests.

To verify your identity before processing any request, 7gamee may ask you to confirm basic account details or verify access to your account. This verification is there to protect you — it ensures that no one can request access to or deletion of your data without your authorization.

The response time is up to 15 business days, pursuant to Article 19 of the LGPD. In complex cases requiring additional review, you will be notified within the statutory deadline with an estimated completion date. If you are not satisfied with our response, you may file a complaint with the National Data Protection Authority (ANPD).

Minors

7gamee is a platform exclusively for users aged 18 and over. We do not intentionally collect personal data from anyone under 18. The registration process includes date-of-birth verification and, where necessary, a request for supporting proof-of-age documentation.

If we determine that an account was created by a minor, the account will be immediately closed, the data will be deleted from our systems, and any deposited balance will be refunded to the original payment method. Legal guardians who become aware of improper use by a minor in their care should contact us immediately at contato@7gamee.net.

7gamee does not direct any marketing communications to minors and does not profile users for that purpose.

Changes to This Privacy Policy

7gamee may update this Privacy Policy periodically to reflect changes in the services offered, applicable legislation, or privacy practices. Whenever relevant changes are made, you will be notified at least 15 days in advance by email or via a notice in your account dashboard.

The date of the last update is always displayed at the top of this document. We recommend reviewing this policy periodically to stay informed about how 7gamee protects your data. Continued use of the platform after any changes take effect constitutes acceptance of the updated policy.

Previous versions of this policy are available upon request through our support team for reference and comparison purposes.